Helping electricity network operators improve workforce productivity, increase operational visibility and deliver more work efficiently.
Electricity network operators face growing pressure to deliver higher volumes of work, maintain network reliability, support the transition to net zero, and meet increasing customer and regulatory expectations.
CHiME was built specifically for network operators, helping field teams, contractors and operational leaders streamline work execution, coordinate resources more efficiently, and maintain greater control over work delivery across planned and reactive activities.
Trusted by Electricity Network Operators
Developed alongside electricity network operators and refined through real-world deployment, CHiME enables organisations to manage complex operational activities more effectively while continuously adapting to changing business and regulatory requirements.
Supporting the Challenges Facing Electricity Networks
Electricity network operators manage a complex mix of planned and reactive work across large geographical areas while coordinating internal resources, delivery partners and contractors.
Common challenges include:
Network reinforcement programmes
Increasing work volumes
Operational visibility
Workforce productivity pressures
Field data quality and consistency
Fault response and restoration
Asset replacement programmes
Contractor mobilisation and management
Customer connections activity
Compliance and audit requirements
CHiME helps organisations address these challenges through a configurable workforce productivity application designed specifically for network operators.
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Supporting Electricity
Network Operations
Network Inspections
Digitise inspection workflows, capture evidence at source and improve programme visibility
Asset Condition Surveys
Collect consistent field data to support asset management and investment decisions.
Fault Response & Restoration
Improve workforce coordination and provide operational teams with greater visibility of field activity.
Vegetation Management
Support internal and contractor teams delivering inspection and clearance programmes.
Connections & Customer Delivery
Coordinate field activity, capture progress updates and improve stakeholder visibility.
Planned Maintenance
Manage scheduled work more effectively with structured processes and real-time progress reporting.
Construction & Reinforcement Programmes
Support programme delivery from survey through to completion and assurance activities.
Contractor Management
Mobilise resources quickly while maintaining oversight, accountability and performance visibility.
Work Completion Evidence
Capture photographs, forms and compliance evidence directly in the field.
Frequently Asked Questions
What is CHiME?
CHiME is workforce productivity software for regulated network operators, developed by Clear Horizon IS Limited, part of Skewb. It combines asset-driven operations, real-time data insights, and field-ready workflows to help network operators improve productivity, align asset data with execution, and strengthen day-to-day operational delivery across their networks. It helps teams deliver network operations more efficiently. It is unrelated to the US banking app.
Who is CHiME designed for?
CHiME is built specifically for utilities, distribution network operators (DNOs), asset managers, and field engineering teams. It allows organizations to easily coordinate both internal staff and third-party contractors, leveraging a Bring Your Own Device (BYOD) approach so even lower-skilled field workers can capture accurate on-site data simply and effectively.
How is CHiME different from traditional work management software?
CHiME focuses on how work gets completed, beyond scheduling and assigning jobs. It helps reduce field administration, increase work completed per visit and reduce engineering effort.
Does CHiME integrate with SAP, Oracle and Maximo?
Yes. CHiME has customer deployments integrated with all three: SAP at UK Power Networks, Oracle for CHiME TIME at Scottish & Southern, and Maximo for Scottish & Southern’s field operations. Contact the team to discuss your specific systems and integration requirements.
How long does CHiME take to implement?
Unlike traditional software integrations that often suffer from bottlenecks and take years to deploy, CHiME is designed for rapid adoption. CHiME’s published implementation stages are demonstrations within days, pilots within weeks and full end-to-end implementation within months.
Can we start with one process and expand later?
Yes. CHiME supports starting with a limited set of processes and expanding over time, as well as a comprehensive implementation. Its configurable, no-code technology supports ongoing process improvements.
Can CHiME support both employees and contractors?
Yes. CHiME supports internal field teams and contractors, helping reduce administration and improve work delivery. Its contractor portal also supports data submissions and performance management.
How much does CHiME cost, and what is the pricing model?
CHiME operates on a flexible, cost-effective enterprise pricing model scaled to your operational needs and network size. By utilizing a Bring Your Own Device (BYOD) strategy, CHiME completely removes the need for expensive proprietary hardware, significantly reducing both your upfront capital expenditure (CapEx) and overall total cost of ownership.
How can I arrange a CHiME demonstration?
Use the contact form at chime-it.com/contact or email info@chime-it.com to request a demonstration. Include the operational processes you would like to discuss.
Why Electricity Network Operators Choose CHiME
Built Specifically for Network Operators
Unlike generic field service applications, CHiME was developed around the operational realities of regulated network operators. The application was created using utility sector expertise and focuses specifically on improving workforce productivity.
Focused on Work Execution
CHiME goes further by helping organisations improve the execution of work in the field, increasing productive time and reducing administrative effort.
Up-to-Date Operational Visibility
CHiME provides managers and operational leaders with visibility of:
Work in progress
Workforce utilisation
Contractor activity
Programme performance
Completed work
Operational risks and exceptions
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Adaptable by Design
Electricity network operations are constantly evolving. CHiME enables organisations to adapt workflows and deploy new operational processes without lengthy development projects.
Delivering More Than Technology
Successfully improving workforce productivity requires more than software.
CHiME combines technology with deep utility industry expertise and a proven delivery approach to support successful implementation, adoption and continuous improvement.
Our delivery approach supports:
Process design and optimisation
Solution configuration
User adoption
Business change
Operational transformation
Continuous improvement
Discover how CHiME is helping network operators achieve greater efficiency, improved performance and successful project delivery.
Backed by Skewb's Sector Expertise
As part of the Skewb Group, CHiME combines proven workforce productivity technology with deep experience supporting electricity network operators. Together, CHiME and Skewb help organisations improve operational performance, increase workforce productivity and deliver critical infrastructure programmes more effectively.
Ready to Improve Workforce Productivity Across Your Electricity Network?
Discover how CHiME helps electricity network operators increase delivery volumes, improve operational visibility and support the successful delivery of planned and responsive work.
GET STARTED WITH CHiME TODAY
Discover how CHiME can transform your operations and drive industry-leading productivity. Contact us for a demo or consultation!