CHiME

BUILT FOR
THE NETWORK OPERATOR

ACCELERATING PRODUCTIVITY

CHiME is the workforce productivity application built specifically for network operators, helping organisations simplify field execution, improve operational visibility and increase workforce productivity.

Across electricity, gas and water networks, CHiME helps field teams, contractors and operational leaders deliver more work with less operational friction.

Trusted by Leading Network Operators & Partners

The Challenge Facing Network Operators

Network operators are under increasing pressure to deliver higher work volumes, improve customer service, meet regulatory obligations and support major infrastructure investment programmes.

At the same time, field teams and contractors need access to better information, simpler processes and greater visibility of work to operate effectively.

CHiME helps utility network operators equip their workforce with the information, tools and insights needed to execute planned and responsive work efficiently and consistently.

SUPPORTING THE FULL NETWORK LIFECYCLE

CHiME brings together three core capabilities designed specifically to help for network operators improve productivity, visibility and control across their operations.

Field Operations

Enable efficient planning, execution and visibility of field-based activities.

Investment Delivery

Support the delivery and assurance of capital programmes and infrastructure investments.

Asset Management

Capture, manage and maintain high-quality asset information throughout the asset lifecycle.

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Frequently Asked Questions

What is CHiME?

CHiME is workforce productivity software for regulated network operators, developed by Clear Horizon IS Limited, part of Skewb. It combines asset-driven operations, real-time data insights, and field-ready workflows to help network operators improve productivity, align asset data with execution, and strengthen day-to-day operational delivery across their networks. It helps teams deliver network operations more efficiently. It is unrelated to the US banking app.

Who is CHiME designed for?

CHiME is built specifically for utilities, distribution network operators (DNOs), asset managers, and field engineering teams. It allows organizations to easily coordinate both internal staff and third-party contractors, leveraging a Bring Your Own Device (BYOD) approach so even lower-skilled field workers can capture accurate on-site data simply and effectively.

How is CHiME different from traditional work management software?

CHiME focuses on how work gets completed, beyond scheduling and assigning jobs. It helps reduce field administration, increase work completed per visit and reduce engineering effort.

Does CHiME integrate with SAP, Oracle and Maximo?

Yes. CHiME has customer deployments integrated with all three: SAP at UK Power Networks, Oracle for CHiME TIME at Scottish & Southern, and Maximo for Scottish & Southern’s field operations. Contact the team to discuss your specific systems and integration requirements.

How long does CHiME take to implement?

Unlike traditional software integrations that often suffer from bottlenecks and take years to deploy, CHiME is designed for rapid adoption. CHiME’s published implementation stages are demonstrations within days, pilots within weeks and full end-to-end implementation within months.

Can we start with one process and expand later?

Yes. CHiME supports starting with a limited set of processes and expanding over time, as well as a comprehensive implementation. Its configurable, no-code technology supports ongoing process improvements.

Can CHiME support both employees and contractors?

Yes. CHiME supports internal field teams and contractors, helping reduce administration and improve work delivery. Its contractor portal also supports data submissions and performance management.

How much does CHiME cost, and what is the pricing model?

CHiME operates on a flexible, cost-effective enterprise pricing model scaled to your operational needs and network size. By utilizing a Bring Your Own Device (BYOD) strategy, CHiME completely removes the need for expensive proprietary hardware, significantly reducing both your upfront capital expenditure (CapEx) and overall total cost of ownership.

How can I arrange a CHiME demonstration?

Use the contact form at chime-it.com/contact or email info@chime-it.com to request a demonstration. Include the operational processes you would like to discuss.

What struck me about the CHiME solution was that 100% of the people involved in the selection process - real business people, not procurement folks, but operational people - said they could use it in their roles tomorrow. And 98% said it was an improvement on the current solution.
Suleman Alli Director of Customer Service, Strategy, Regulation and Technology at UK Power Networks
Suleman Alli
Director of Customer Service, Strategy, Regulation and Technology at UK Power Networks

WHY CHiME?

Built With Network Operators, For Network Operators

CHiME was developed alongside network operators to address the real-world challenges of managing and delivering work across regulated utility networks. Every capability is designed around the operational, regulatory and commercial requirements of the sector.

Focused on Productivity and Adoption

CHiMEis designed around the people doing the work. Intuitive workflows, simplified processes and reduced administration help teams complete work more efficiently, driving faster user adoption and increased workforce productivity.

Adaptable and Scalable

Whether addressing a specific operational challenge or supporting an enterprise-wide transformation, CHiME can be rapidly configured and scaled to meet evolving business, operational and regulatory requirements.

Real-Time Operational Visibility

Gain an up-to-date view of work status, delivery performance, field activity and resource utilisation. CHiME provides the visibility needed to make informed decisions and proactively manage delivery.

Designed for Seamless Integration

CHiME works alongside existing management systems and operational technology, enabling organisations to enhance current processes without disrupting established ways of working.

Secure and Cost-Effective

Delivered through a secure, enterprise-ready application, CHiME provides rapid time to value, lower implementation effort and a cost-effective approach to improving operational performance.

Backed by Skewb

Customers also benefit fromthe strength of the Skewb Group, combining proven technology with deep expertise across electricity, gas and water networks.

SUPPORTING NETWORK OPERATORS

Designed for electricity, gas and water network operators, connecting people, processes and information through a single intelligent application

Electricity Networks

Helping electricity network operators improve field productivity, performance and operational visibility.

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Gas Networks

Supporting gas network operators with flexible workforce management, work execution and operational control.

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Water Networks

Helping water companies streamline field operations, improve data quality and deliver programmes efficiently.

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WHAT SETs US APART

THE CHIME ADVANTAGE

The Industry’s First Solution Built to Maximise Field Force Productivity for Network Operators

DISCOVER MORE
Industry-leading expertise
The only solution of its kind
Built for the workforce
Optimised for productivity
Seamless implementation
Scalable and adaptable
Proven results
Innovative, patented technology

Industry-leading expertise

With over 25 years of experience, we understand the complexities of regulated industries and the challenges network operators face. CHIME was built to help them overcome these obstacles, improving field force productivity while tackling the industry-wide challenge of increasing regulatory requirements and growing work volumes.

The Only Solution Of Its Kind

CHIME is the first and only industry-specific application designed exclusively for network operators, solving workforce productivity challenges that no other solution can.

Built for the workforce

Designed with field teams in mind, CHIME streamlines workflows, reduces administrative burdens, and allows teams to focus on delivering quality work efficiently.

Optimised for productivity

CHIME significantly reduces data input time, enabling field teams to focus on their core tasks—getting the job done right and delivering excellent customer service.

Seamless implementation

Works straight out of the box with no need for customisation, ensuring a smooth transition without disrupting operations.

Scalable and adaptable

Easily configurable to fit your business needs while ensuring compliance with regulatory requirements.

Proven results

Increases work volumes, streamlines job completion, and keeps projects on time and within budget.

Innovative, patented technology

Recognised with European and US patents, CHIME sets the benchmark for efficiency and reliability in network operations

What our Customers Say

Complex inspections made simple, giving our teams faster, easier, more efficient data capture across the network. CHiME gives us the flexibility to capture asset data in greater depth while working seamlessly, even offline, alongside our existing systems.

Gillian Thomson

Asset Systems Analyst

Read the full story →
“CHIME let us train contractors quickly, deploy them using their own devices, and verify every job was done on-site – all while delivering the program ahead of schedule and under budget.”

Andy Horstead

Senior Asset Engineer, UK Power Networks

Read the full story →
“CHIME is going to be everywhere, there is nothing like it.”

Andrew Roper

Director, SSE Networks

"CHiME Locate has transformed how we manage faults. It enables us to dispatch the right teams quickly to faults and inspections, improving response times and keeping operations efficient."

Paul Rawlinson

HV Control Manager, SP Electricity North West

Read the full story →
“Can’t believe we have done two completely different processes in a trial and no programming needed.”​

Chris Rison

Head of Smart Network, Cadent Gas

"We chose CHiME based on the brilliant feedback from our operational staff who were able to see how the solution could make their jobs easier, and the flexibility of the product to adapt as we identify continuous improvement ideas in our business."

Suleman Alli

Director, UK Power Networks

Complex inspections made simple, giving our teams faster, easier, more efficient data capture across the network. CHiME gives us the flexibility to capture asset data in greater depth while working seamlessly, even offline, alongside our existing systems.

Gillian Thomson

Asset Systems Analyst

Read the full story →
“CHIME let us train contractors quickly, deploy them using their own devices, and verify every job was done on-site – all while delivering the program ahead of schedule and under budget.”

Andy Horstead

Senior Asset Engineer, UK Power Networks

Read the full story →
“CHIME is going to be everywhere, there is nothing like it.”

Andrew Roper

Director, SSE Networks

"CHiME Locate has transformed how we manage faults. It enables us to dispatch the right teams quickly to faults and inspections, improving response times and keeping operations efficient."

Paul Rawlinson

HV Control Manager, SP Electricity North West

Read the full story →
“Can’t believe we have done two completely different processes in a trial and no programming needed.”​

Chris Rison

Head of Smart Network, Cadent Gas

"We chose CHiME based on the brilliant feedback from our operational staff who were able to see how the solution could make their jobs easier, and the flexibility of the product to adapt as we identify continuous improvement ideas in our business."

Suleman Alli

Director, UK Power Networks

GET STARTED WITH CHiME TODAY

Discover how CHiME can transform your operations and drive industry-leading productivity.

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