Unrivalled Delivery

Driving Excellence in 
Network Operations

CHIME by Clear Horizon has specialised in serving Network Operators since its inception in 2014, tackling complexity through innovative applications built on deep industry expertise and enterprise-class IT delivery.

Unrivalled Delivery with CHIME

CHIME is purpose-built for network operators, delivering exceptional results through a proven, repeatable methodology. Fast to deploy with inherent flexibility, CHIME ensures projects are delivered on time and on cost - without delays or disruption.

Setting the standard for field performance, CHIME enables faster rollouts, smoother transitions, and measurable results from day one. It has been successfully deployed across a range of customer environments, consistently meeting performance expectations and operational goals.

UK Power Networks – CHIME Field Operations

Challenge: Legacy mobile work manager slowing productivity‍
Solution: CHIME Field Operations, fully integrated with SAP
Impact:
  • Full rollout across 3 license areas
  • Supports all planned and unplanned work
  • Seamless transformation with measurable benefits

Electricity North West – CHIME INVEST & CHIME Work Management

Challenge: Admin-heavy invest-to-build processes
Solution: CHIME Invest + Contractor Portal
Impact:
  • Improved cost control and delivery speed
  • 1000 users across Engineering, Finance, Commercial
  • Integrated with SAP & Schneider Electric Network Control System
  • Reduced engineering and finance administration

Electricity North West – CHIME Planning & Location Services

Challenge: Slow response to unplanned work
Solution: Real-time workforce location linked to assets and jobs
Impact:
  • Faster dispatch and resolution
  • Improved operational agility
  • Integrated with SAP & Schneider Electric Network Control System

ESB – CHIME Field Operations

Challenge: Manual asset data collection and limited visibility across LV Poles and HV Substations
Solution: Mobile-enabled CHIME platform with SAP integration for real-time field data capture
Impact:
  • Comprehensive asset inventory
  • Field hazard identification and tracking
  • Real-time SAP updates
  • Scalable deployment across operational zones
  • Enhanced infrastructure and compliance management
  • SAP integration

Electricity North West – Smart CHIME Asset Management

Challenge: Outdated mobile and asset management systems
Solution: Replaced Fieldreach & Ellipse with CHIME
‍Impact:
  • Smarter scheduling and resource allocation
  • Condition-based and period-based asset management
  • SAP integration across Finance, Engineering, and Ops

Scottish & Southern – CHIME TIME

Challenge: Manual payroll and fatigue tracking
Solution: Digitised timesheets with industrial agreement validation
Impact:
  • Eliminated manual headcount
  • Expanded to non-industrial and fatigue management
  • 3500 users
  • Oracle integration

UK Power Networks – Secure Contractor Managed Service

Challenge: Hardware-dependent third-party data submissions
Solution: Secure cloud-based contractor data portal
Impact:
  • Enhanced performance management
  • Improved data returns
  • SAP integration

Scottish & Southern – CHIME Field Operations

Challenge: Slow asset inspections and poor data quality
Solution: CHIME for EHV inspections and vegetation surveys
‍Impact:
  • Faster asset data collection
  • Improved OFGEM submissions
  • Maximo integration
  • 2000 users

Scottish & Southern – Investment Management & Regulatory Reporting

Challenge: Manual compliance and volume tracking
Solution: Automated regulatory reporting with CHIME
Impact:
  • Improved data accuracy
  • Reduced manual effort
  • Stronger regulatory alignment
  • Oracle integration

Scottish Power – Business Enablement Model

Challenge: Lack of unified operational roadmap
Solution: Delivered detailed business model for network operations
‍Impact:
  • SAP ERP, SAP Asset Management, ESRI GIS integration
  • Strategic enablement across all operational processes

Cadent Gas – Data collection and risk assessment

Challenge: To improve the speed and accuracy of data collection to support more effective risk assessments across complex, multi-occupancy sites.
‍Impact:
  • Higher-quality data captured consistently across locations
  • Simplified and more efficient management of layered risk profile

Why Our Customers Choose Us

CHIME sets the standard in network operations delivery - here’s what makes us different:

Ready from Day One

Purpose-designed to address workforce productivity challenges often missed by generic solutions.

Smarter Workflows

Goes beyond planning and scheduling by removing data silos, reducing overheads, and improving financial oversight.

Enhanced for the Field

Reduces in-field data input time, enabling teams to work flexibly and focus on operational performance.

Built for 
Network Operators

Purpose-designed to address workforce productivity challenges often missed by generic solutions.

What Our Customers Say

CHIME's delivery timeline reflects more than just project milestones—it tells the story of a company purpose-built for the Network Operator. Each achievement builds momentum, delivering measurable impact and equipping operators with future-ready capabilities. It's a proven history of operational excellence and innovation that solves real-world challenges.
“What we’re seeking from this implementation is to dramatically reduce the time spent inputting data on a device. We want to free up the time of our field staff so they can focus on doing the things that matter - actually doing the work and delivering.”
Suleman Alli
Director of Customer Service, Strategy, Regulation and Technology
UK Power Networks
“Clear Horizon has consistently delivered excellent service, but it is their combined knowledge of our industry and ability to delivery top quality application that is most impressive. CHIME delivers out of the box benefits leaving us to focus on business change."
Dave Roberts
CIO
Electricity North-West Limited (ENWL)
“Good to see the value of Chime being realised in more DNOs. SSEN has benefited from this modern reliable and simple to use technology for many years”
Andrew Roper
DSO Director
Scottish & Southern Electricity Networks
 "Great team at CHIME, especially in terms of DNO business process knowledge and excellent support post implementation. Chime is an effective solution in asset and condition data capture.”
Eugene O'Sullivan
Mobile Programme & Project Manager
ESB Networks
"The team at Clear Horizon has consistently delivered excellent solutions that solve our complex industry challenges. They are DNO industry experts and they translate this into innovative solution built on enterprise-class technology. Their solutions have given exceptional return on investment at Scottish and Southern Electricity Networks"
Andrew Roper
DSO Director
Scottish and Southern Electricity Networks (SSEN)

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Transform your field operations with our innovative solutions designed for network operators.

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